Our Services

We offer a range of counselling options for individuals aged 18yrs or older. Please click on the links below for more information.

We provide a welcoming, confidential and comfortable environment and have receptionists available to answer your enquiries and make appointments for you.

Please see our contact information page for more details on how to make an appointment.
 

Counselling Options

Your First Appointment With Us (Intake Appointment)

With all our 'one-to-one' counselling options you will be invited to come to the Centre for an Intake Appointment.

We ask that you come to this meeting at the Centre (lasting up to an hour) to discuss what help you would like from counselling. This is also an opportunity to discuss any questions you may have. The meeting will be with one of our Intake Counsellors. We understand that counselling may not be easy for you and this session does not commit you to having counselling with us.

Different counselling options and the fees involved can be discussed at this time.

If you decide you would like counselling with us we will allocate a counsellor to you - often within 2 - 4 weeks. Your Counsellor will usually be a different person than at this first appointment.

The cost of this Intake session will be £12, payable when you arrive.

Making an Appointment and Enquiries

You can phone us on 01603 625222. We realise that you may be feeling anxious or distressed and our receptionists try to answer all calls personally (9am - 5pm).

Level Access Counselling Rooms

Level access counselling rooms and WC are available.

Minimum Age

We offer counselling to adults of 19 yrs and older.

Assisted Place Counselling

This is where your employer or another organisation pays for your counselling. We ask for a minimum of £25 per session.

Confidentiality

We recognise how important this is. All  information you disclose will normally be confidential within the Centre. There are, however, limits to confidentiality as follows: Counsellors discuss with supervisors their work with clients. Care is taken to ensure that you will not be identified. Under exceptional circumstances your counsellor may break confidentiality if there are grounds for believing that serious harm may occur to you or to any other person. Where possible your counsellor would discuss this with you beforehand. if you are involved with the courts or the legal system please mention this to your counsellor.

Making Contributions

Please bring your contribution with you to each session. We accept cash and cheques but not debit/credit cards. For more information on our specific fees please see Daytime Counselling or Evening Counselling

Cancellations

Please give as much advance notice as you can if you need to cancel an appointment. If you do not give 24hrs notice when cancelling we request your normal donation for the missed session.

Types of Issues You Can Bring.

No issues are too trivial and we would like to help you. We can offer help to clients with a wide range of problems including: